Customer Onboarding Specialist – Native English – US time

Enloyd Published: December 18, 2022
Location
Europe, France
Job Type

Description

Description

Our Partner success story began in 2018, when the company was founded with the aim of helping businesses calculate VAT amounts in 40 countries and automatically submit their VAT returns.

It’s unique end-to-end solution is a market leader in its field, with the company showing unprecedented growth in its short history.

Culture:

  • They deeply believe in hiring great people and trusting them to do great work.
  • They build their team through trust, equality and fairness, giving autonomy and freedom to achieve their highest personal potential, and of course making VAT compliance easier than ever before.

Requirements:

  • We're looking for a full time native English speaking Customer Onboarding Specialist to support the international team fully remotely covering the US time zone.

What you'll be doing?

Here are a few hints on what you are expected to do :

  • · You will be the one who guides the clients through their onboarding
  • · Provide explanation on how the sysem works and what is missing on their registration
  • · Making sure that they are informed about any upgrades, new products
  • · Following up on them how satisfied are they with the product

What skills will be useful?

With the right attitude there is nothing you can’t achieve.

Nevertheless bringing the following fundamental skills may help you succeed in your role :

  • · Native / close to native written and spoken English language is essential
  • · Any additional language can be an advantage (German, Spanish, French)
  • · Empathy and love for helping people
  • · Prior, remote customer service experience is a must (phone, email, chat)
  • · Ability to understand and explain complex issues in an easy manner
  • · Excellent organization & communication skills

Offer:

  • If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.

What you can count on?

  • You'll get to work in one of the hottest tax technology startups in the world right now.
  • You'll receive excellent training and guidance from our team members who believe in what this great company stands for.

The type of person who works here is driven, motivated, empowered and proud.

We look forward to meeting you!

APPLY HERE

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