Customer Care Specialist (m/w/d) Published: October 11, 2018
Berlin, Germany
Job Type


 We love what we do. Smunch is a food tech startup based in Berlin – we are on a mission to make it easy for companies to have great food at work, to bring teams together and enable better interactions and communication. We live by the simple belief that eating well is a key to a happier life. And it’s a challenge for office goers to live up to their health commitments, at work.
We’re building the future of workplace lunches and our founding team brings significant experience in the food technology industry and venture development. We’re building a culture of growth, learning and fun, and looking out for great candidates to join our team and grow with us.
If you are a driven self-starter who enjoys working in the dynamic environment and who sees problems as opportunities, read on!
Your Role: 
We are looking for a Customer Care Specialist (m/f/d) who is genuinely excited to help people, to build strong and sustained customer relationships, with a sharp eye for troubleshooting and problem-solving. In this  role you will act as a liaison between teams to provide and resolve any emerging problems that our Smunch customers might face.
Your responsibilities: 

· Act as a Smunch advocate and problem solver for customers

· Handle inquiries via chat and email

· Identify and assess customers’ needs to achieve satisfaction

· Tackle customer complaints and provide appropriate solutions and alternatives

· Provide feedback to the rest of the team regarding customer issues and help improve Smunch product and service

Your profile: 

· You are a people person and no one will care more about our customers than you - you love to talk and solve problems

· Confident at troubleshooting and ready to roll up your sleeves to solve a complaint

· Customer oriented and able to adapt/respond to different types of character

· Multitasking person (picture yourself as an octopus), switched on, curious

· Familiar with CRM systems and practices

· Love for healthy food

· You are fluent in both German and English (other languages is a big plus)

What do we offer? 

· Chance to be a part of a fast-growing startup in the exciting food-tech sector

· A young, international, motivated and experienced team of top performers

· Trainings and career prospects in a fast-growing startup

· Possibility to shape your own professional development and growth

· Fun at work and empowering work environment

· You can’t live on coffee alone - which is why we use Smunch. We give our customers only what we enjoy ourselves.

We are looking forward to hearing from you!

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