Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.
The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Your ‘day to day’ You’ll be responsible of leading the B2C inside sales and conversion force team, consolidate new model and focus on continuous improvement of performance and consumer experience (NPS).You’ll work together with Consumer Experience team to continuously improve and standardize the conversion journeys. You’ll also work with IT and Digital team to ensure adoption of latest remote and digital ways of working and to contribute to design the strategy for the future remote B2C forces.
Who we’re looking for •University degree and MBA, •Fluent in Spanish and in English•Min 10 years experience•Experience in remote workforce management•Breath of functional experience: inside sales and customer care•Experience in both in-house and 3rd party operations•Experience in blended human / digital ops and skilled in remote WF management systems (CTI, Sales Force / CRM, live and chatbots, etc.) •Experience in working in matrix and highly collaborative organizations•Leading sizable human interface operations•Strategic skills and entrepreneurial mindset•High potential to grow, fast learner
What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.•Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.•Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.•Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team…