Associate Director, Cyber Crisis and Issues Management Communications

Tokara Associates Published: June 21, 2024
London, United Kingdom
Job Type



If you are in your element when the stakes are high and can offer calm measured PR and communications advice in the eye of a storm, then this varied and stretching role could take your career to the next level.

This role will be responsible for helping build the firm’s cyber practice, operating as the lead or (on larger, complex matters) co-lead on all cyber projects, covering preparedness and response briefs.

  • You will also be responsible for developing and driving BD in the cyber space, working with the Senior Director.
  • Cyber incident preparedness and response is a key, growing field of work this team undertakes and they have worked on a number of high-profile incidents over the last two years.
  • They are also increasingly undertaking cyber incident preparedness projects for existing and new clients, as well as extending their network of referrers, including specialist legal counsel and forensic providers.
  • The firm are seeking to build senior capacity in this area to augment the existing team, to launch a targeted BD drive, deliver consistent excellent results for clients, and grow revenue and reputation in the space.
  • Clients will cross multiple sectors and range from multinational corporations and renowned consumer brands, to fast growth start-ups and the international HNW private client community.
  • The work will be fast-paced and complex, and you will help clients prepare for, manage and emerge from difficult scenarios in which reputational, commercial and legal risk is high.


As trusted adviser to the world’s top companies on critical business issues, this respected, established firm has worked on some of the most high profile corporate reputation issues, disputes and litigation cases of the last few years.

They have earned prestige for delivering an outstanding service to both public and private businesses. Some of the biggest companies in the world rely on their advice to safeguard their reputations.

There is a very collaborative, sociable culture and a much flatter structure than in firms of a similar size. There is also the opportunity to learn from and work with a team who come from an array of professional backgrounds including journalism, banking, law, as well as communications.


  • Leading cyber communication projects (preparedness and response) with minimal input from the Senior Director, where required
  • Devising cyber response communications strategy, covering all stakeholder audiences, with knowledge of regulatory requirements governing data privacy and relevant notification responsibilities
  • Handling calls with senior client executives and data breach legal counsel without support, where required, presenting advice with confidence and authority
  • Managing communications materials, ensuring accuracy and quality of all messaging and documents produced by the team
  • Project and workflow management for team, including junior colleagues, assigning tasks and managing workload across the project
  • Ability to expand knowledge of issues and news in the cyber space, and leverage this knowledge towards developing the firms thought leadership in the field, for marketing and client servicing purposes
  • Cross-fulfil the team’s cyber expertise into the firm’s broader client base, securing new projects and deepening the service offering to those existing clients
  • Drive and co-lead the expansion of the practice, working closely with the Senior Director, and through this towards cementing the firm’s reputation as the leading provider of special situations and crisis counsel to clients, in the UK and internationally
  • On occasion, the role holder may be required to assist on broader (non-cyber) issues and crisis management clients matters, if and where required.


Attributes and experience required :

  • Proven track record of excellence in cyber communications, in both preparedness and incident response
  • Experience working in an agency, desirable
  • Broader issues and crisis experience (non-cyber) a bonus
  • Able to run projects with minimal input from the Senior Director
  • Ability to handle calls with clients and third-party advisers without support, where required, plus present advice to senior client personnel with confidence and authority
  • Ability to manage upwards’ by proactively generating ideas and presenting advice to Senior Director on key accounts
  • Manage the workflows of junior colleagues, guiding, assigning tasks and ensuring timely completion and client satisfaction
  • Demonstrable knowledge of key corporate stakeholder issues and reputational risk trends affecting domestic and international businesses
  • Demonstrable knowledge of the UK and international English-language business media
  • Creative, ambitious and confident to deal with client matters at all levels
  • An effective team player with a collaborative yet pragmatic approach to working
  • Highly engaged and credible networker with contacts amongst UK advisory community
  • Excellent media relations and writing skills

It is essential that candidates have a permanent right to work in the UK without sponsorship.

The organisation is an equal opportunity employer and greatly values diversity.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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