Arlo Europe DIY Account Manager France

Verisure Published: December 22, 2022
Location
Antony, France
Job Type

Description

Arlo Europe , part of Verisure, is seeking a talented, innovative, passionate DIY Account Manager to drive the Arlo business into success in France.

  • The role will be part of a growing and talented South / West cluster structure while collaborating strongly with our central teams in Europe.
  • The role will be expected to impact quickly and develop as the business grows as management team is expecting Retail & DIY to be a key channel to keep the Arlo brand ahead of the strong growth curve that we are already on .
  • The DIY Account Manager in France will play a critical role creating substantial opportunities with strategic partners for the DIY business.
  • The company's success depends on its people and it invests in them every day. 

Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Strategic context and Value proposition:

  • Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras.
  • Verisure acquired all rights to Arlo's European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail.

Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.

Today, Verisure does not focus on e-commerce and retail channels.

Instead, we drive our core go to market channels: direct field sales, Alliances and telesales.

  • The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important future emerging channels for our business.
  • This transaction has strategic importance.
  • Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.
  • Arlo Europe is a newly acquired division that is the leader on the Smart Home Market in Europe. 
  • We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love.

Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure.

Whether it's keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what's going on when they are away.

Arlo Europe is present in 49 Countries and its expansion is continuing rapidly. The DIY Account Manager for Arlo Europe will support our growth in line with a strong and visionary Management that is creating a robust business plan for value creation.

Responsibilities:

  • The DIY Account Manager will be responsible for the effective management of all activities and responsibility associated with our Arlo retail business in France.
  • It is an exciting opportunity for a highly motivated professional to become a key member of a dynamic sales and marketing team supporting the Arlo business unit.

Responsibilities will include:

  • Responsible for end-to-end management of our Arlo portfolio. 
  • This includes but not is not limited to execution of category and SKU merchandising, promotions (including tactical and strategic planning), inventory (sales in and out), critical product launches, product strategy and marketing for the Italian region
  • Meet or exceed quarterly and annual quotas. 
  • Top and bottom line
  • Full account and P&L ownership of DIY retail business
  • Collaborating and working closely with customer representatives to ensure successful partnerships
  • Fully understand the competitive environment within assigned accounts and develop the appropriate plans to the be category leader
  • Create proposals, negotiate agreements, and maintain a strong overall relationship with customers
  • Plan and prioritize sales calls and customer contact towards maximizing sales and achieving agreed business objectives
  • Full responsibility for quarterly marketing budgets and spends at channel and account level
  • Develop and leverage a presence within pre-defined channel accounts
  • Identify, develop and handle sales opportunities with both retailers and consumers
  • Weekly reporting and forecasting
  • Manage product, pricing and margins according to agreed aims
  • Maintain and develop existing and new partners through appropriate proposals and ethical sales methods, and meaningful internal liaison to optimize quality of service, business growth, and customer satisfaction
  • Use customer and prospect contact activities, tools and systems, and update relevant information held in these systems
  • Respond to and follow up sales inquiries by telephone, email and personal visits
  • Monitor and report on activities and provide relevant management information
  • Interface with other departments, both internally and externally, as needed to support customer accounts and resolve any issues that may arise
  • Develop and maintain relevant knowledge and skills

Lease:

  • Permanent hire to be based in Paris, France
  • Reports and organization structure
  • Direct reporting line into the Retail Account Manager, France

Candidate profile

Experiences and Qualifications:

We see this role as critical for the achievement of Arlo Business growth and organizational transformation goals.

As result we are looking for a high potential / top performer individual who will combine relevant commercial experience with a proactive business mindset focused on driving value to the business.

The ideal candidate will be a strategic solution provider as well as an operational enabler.

Key Requirements:

  • 3 years' sales account management experience in Consumer Electronics retail is essential
  • Bachelors University / College degree is desired
  • Previous experience with home electronics and/or IOT related products is preferred
  • Demonstrable understanding of the French consumer markets
  • Strong account management skills with high regard for attention to detail and content management
  • Experience in the DIY channel is preferred
  • Experience with or At Leroy Merlin is very appreciated
  • Have worked previously in a non-direct model (with a disty & a disty sales team)

Skills:

  • Self-motivated professional with a proven drive for results
  • Ability to thrive in fast paced and dynamic environments
  • Agile professional with entrepreneurial spirit keen to join a start-up organization
  • Excellent communication and interpersonal skills
  • Strong collaborator across various functions to achieve a common goal
  • Digitally fluent with MS Excel, PowerPoint and various online and reporting tools
  • Understanding and managing all aspects of a P&L
  • Capable of building productive relationships internally and externally across management and functional levels
  • Excellent problem identification and remediation skills
  • Understanding of sound internal control activities and practices
  • Flexible with the ability to manage several projects at the same time and adjust quickly vs priorities

Strong fit with our Company DNA:

  • Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
  • Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
  • Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better.

We are risk takers and we learn continuously:

  • Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
  • With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise.

We do the right thing, always.

The Company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses:

  • We believe it is a human right to feel safe and secure. 
  • We now protect more than 3.4 million families and small businesses.

Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support.

As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards.

Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint:

  • We are the leading provider of residential and small business monitored alarms in Europe. 
  • We operate in 16 countries across Europe and Latin America.
  • Our business is driven by organic growth, based on our differentiated business model. 
  • We attract high quality customers.
  • We work hard to ensure that our customers are happy. 

This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people.

We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation.

These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation.

The close customer contact also fuels the pride which drives engagement.

30 years of experience and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain.

We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland.

In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo's European business.

This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service.

It also allows us to access new go-to-market opportunities in retail and e-commerce.

Our winning DNA

Everything we do is driven by our DNA. Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.

  • Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
  • Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
  • Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better.

We are risk takers and we learn continuously.

  • Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
  • With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise.

We do the right thing, always.

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