Account Operation Manager

sennder Published: February 15, 2021
Milan, Italy
Job Type


Your challenge will be:

  • Communication with the customer operations managers and warehouses operators, being the company face, driving problem resolutions that deliver an exceptional customer service;
  • Manipulate and analyze data to drive growth and profitability for sennder Italia;
  • Managing the day-to-day operations task;
  • Daily Supervise our transports handle all arising inquiries from carriers and customers in collaboration and coordination with our Partner Manager team;
  • Using your knowledge of the customer’s business to identify opportunities to offer solutions or improvements that support the customer and grow our business;
  • Represent the company professionally, ethically and morally at all times.

To get there you will need:

  • Strong problem-solving skills and able to work under stress;
  • Ability to work independently overnight;
  • Good communication and negotiation skills;
  • You had a work experience in touch with clients, ideally in transport industry;
  • Ability to set priorities;
  • Excellent English and Italian language skills;

What we will be offering: 

  • Be a part of an international company and successful startup in its hyper-growth phase with office locations in 7 different countries;
  • Structured promotion process in order to give everyone the same chance to grow;
  • Structured regular feedback process enabling personal development;
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organisers.

At sennder Italia we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities.

We here at sennder Italia want to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sennder Italia is an Equal Opportunity Employer.


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