Account Manager – International market- Internship

We are looking for an Account Manager Intern to join our Customer Success Team in Barcelona, client relationship is our top priority.

We’re looking for a dedicated and personable account manager to serve as our main point of contact. Your main task will be (in order of importance) :

• Owner of the onboarding of your accounts and use our CRM tool to manage your clients and goals (Hubspot)
• Maintain accurate client records, keeping track of any updates
• Act as the first and main point of contact in all matters relating to client concerns, complaints and needs via chat (Intercom), email or phone
• Follow the process of App creation on IOS & PLAYSTORE
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build and strengthen client relationships to achieve long-term partnerships
• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities
• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

Languages

• Fluent in English & French
• Skills in other languages as dutch, german and others are a plus
• Proactive
• Customer-driven and highly curious about their needs
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Tech-savvy
• Good excel level is a plus

Previous experiences

• Internship or professional experience as Account Manager
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot

RECRUITMENT PROCESS

If you want to apply, to have a key role in our start-up, this job is for you

• First interview with Team member
• 2nd Interview with Team Leader Customer Success

APPLY HERE