ScoreBuddyQA

Business Description Scorebuddy is a comprehensive cloud-based Quality Management platform designed to measure and improve staff performance by evaluating multi-channel customer interactions in contact centres.
Save time, improve agent performance and enhance customer experience.
A single platform that combines quality management, coaching & learning and advanced AI Analytics.
✔ Everything You Need for Quality Assessment - Scorebuddy streamlines QA evaluations across all communication channels calls, emails, and chat providing flexible scorecards and comprehensive reporting and dashboards.
✔ Scale your Contact Center QA with AI analytics, automatically analysing tickets, calls and chats. Use AI analytics to auto score performance on regulatory compliance, use of scripts, negative behaviours and empathy.
✔ Scorebuddy’s is the first QA platform to integrate a fully-featured LMS; upload or create tailored courses, blend with live sessions and access Scorebuddy Academy™ a rich library of curated training content.
✔ Customer Sentiment Analysis - Scorebuddy has integrated quality management, with customer sentiment surveys, a survey builder that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction. Track and report CSAT by team and agent and capture customer feedback.
Tags quality assurance, call centre, quality management
Website https://scorebuddyqa.com/
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