Reekon

Reekon
Business Name:
Reekon
Category:
Business Description:
A semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. Reekon identifies the type of question, analyzes the company’s knowledge base, FAQs, DBs, historical data – tickets to provide the right answers; integrates with internal or 3rd party systems to perform user-requested actions and assign tasks/tickets to the most relevant live agents or engineers to deliver the best possible customer experience.
Based in:
Vilnius
Tags:
Artificial Intelligence, Customer Service, Machine Learning, Technical Support
Total Funding:
No funding announced yet
Founded:
2020
Website:
reekon.net/
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