Reekon

Reekon
Reekon
A semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. Reekon identifies the type of question, analyzes the company’s knowledge base, FAQs, DBs, historical data – tickets to provide the right answers; integrates with internal or 3rd party systems to perform user-requested actions and assign tasks/tickets to the most relevant live agents or engineers to deliver the best possible customer experience.
Vilnius
Artificial Intelligence, Customer Service, Machine Learning, Technical Support
No funding announced yet
2020
reekon.net/
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