My Customer Lens
MyCustomerLens creates on-demand insights from all your unstructured feedback, so that you can make faster and more informed decisions about how to grow your business. We do this by automating your ability to listen everywhere, summarise text data and benchmark performance.
Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of feedback in real-time to create a single source of truth. Our platform helps you see beyond your survey data by also aggregating customer comments shared on social media, online reviews, emails, feedback forms, complaint forms and mystery shopping reports. We even give you simple tools for collecting verbal feedback and the ideas and observations of your staff.
Summarise text data. Stop wasting time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time. To minimise your time to insight, we customise our machine learning algorithms to reflect the brand and terminology of your business and industry.
Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your customer experience over time, across locations and against competitors. We do this by incorporating relevant operational data, tracking the impact of decisions and highlighting areas of best practice.
MyCustomerLens makes it easy for organisations like yours to drive customer-led growth. To listen to customers and prospects, wherever they prefer to share their feedback. To save time and money by automatically summarising all the raw text data. To benchmark performance by putting results in a broader context.
Articles about My Customer Lens:
- February 2, 2024 Weekly funding round-up! All of the European startup funding rounds we tracked this week (January 28 – February 2)
- July 12, 2023 London-based mobility-as-a-service startup RideTandem raises €2.7 million to keep fighting transport poverty
- January 17, 2023 Leuven-based Cumul.io bags €10 million to drive better business decisions
- November 10, 2022 10 super promising Sicilian startups to watch over the next year!
- October 25, 2022 Led by European tech veterans Ourspace raises €2.5 million to optimize team design
- October 3, 2022 Greentech Report: Milestones, Funding and Important Updates in September 2022
- September 23, 2022 All of the European startup funding rounds we tracked this week (September 19-23)
- September 21, 2022 Zurich-based Ledgy secures €22 million to encourage a culture of ownership through the power of equity
- September 2, 2022 Weekly funding round-up! All of the European startup funding rounds we tracked this week (Aug 29 – Sept 2)
- July 11, 2022 Making impact and big returns: Insights from Tim He, Partner at Summa Equity
- May 27, 2022 Weekly VC Overview: All European startup funding rounds we tracked this week (May 23– 27)
- April 1, 2022 Weekly VC Overview: All European startup funding rounds we tracked this week (March 28 – April 1)
- November 25, 2021 101 Top E-Commerce Startups and Companies in Germany
- September 25, 2021 30+ Top Fashion Startups and Companies in Munich
- August 16, 2021 10 super promising Vienna-based startups to watch in 2021 and beyond
- June 7, 2021 83 Top Health Care Startups and Companies in Italy (2021)
- December 28, 2020 “Hire problem solvers and give them autonomy”: Interview with serial entrepreneur Dan Murray-Serter
- November 3, 2020 “We’re spearheading the Social Sex Revolution. The revolutionary part is not the sex, but the social”: Interview with MakeLoveNotPorn’s CEO and founder, Cindy Gallop