Boxia
Boxia is an online shipment tracking technology that enables eCommerce businesses to track all their shipments in real-time on a single interface, anticipate their delivery problems (delays, incidents, etc.) and keep their customers informed of the progress of their deliveries. With Boxia, online retailers provide the best post-purchase experience to their customers.
Boxia provides:
- Centralized shipment tracking: you save time when you look for shipping information
- Incidents and delays detection: you proactively manage your delivery problems
- Shipping notifications and customized tracking page: you send proactive branded delivery notifications to your customers and reduce by 80% calls to customer support
- Post-purchase performance analysis: you manage the logistics performance of your carriers and you analyze the interactions of your customers with your messages
100+ carriers integrated, including : UPS, DHL, TNT, DPD, USPS, Colissimo, Chronopost, PostNL, BRT, Colis Privé, Mondial Relay, Relais Colis, Fedex, Geodis, GLS, USPS, Bpost, La Poste Suisse, Correos, Royal Mail, DB Schenker, Canada Post, Purolator, etc.
With Boxia, you gain:
- Proactivity: you detect your delivery anomalies before your customers, and you treat them before even being contacted!
- Customer experience: thanks to your personalized communication, you provide a continuous shopping experience to your customers from purchase to delivery!
- Reduction in calls and emails to customer support: your customers are reassured and they no longer contact your customer support with questions such as “Where's my order?”
- Customized and interactive tracking page: your customers are autonomous when they want to know the whereabouts of their order and they no longer contact you about order tracking
- Data and analytics: thanks to your dashboards, you analyze all your logistics performance (delivery lead times, on-time delivery rates, types of incidents, geographical areas, delays, etc.)