Lupa, the London-based AI-native veterinary practice management platform, has closed a €3.8 million seed funding round to expand and onboard more veterinary providers across the UK.
The round included top investors such as firstminute capital, 2100 Ventures and Vento by Exor Ventures. Other investors include McKinsey, BCG, JP Morgan, Nexi, and NovaCapital angels. Lupa will use the new funding to accelerate product development and commercial expansion.
Nicolò Frisiani, co-founder and CEO at Lupa, said: “The veterinary industry desperately needs modern software solutions that can help practices handle growing demand while reducing administrative burden on overworked staff. We’ve built Lupa from the ground up to be AI-native, making it dramatically more efficient and easier to use than legacy systems that are holding practices back. Our early results show that practices can save significant time on administration while providing better care.”
Lupa was founded in 2023 by ex-Meta Raul Lozano Martin, Nicolò Frisiani, and Matei Bjola, it is an AI-native veterinary practice management platform which helps veterinary practices automate administrative tasks, enhance clinical care, and improve client communication.
The current team includes engineers from Google, Amazon, and Palantir.
In contrast to legacy practice management systems, Lupa aims to provide an intuitive, AI-powered experience that is 20x faster to learn and can save practices up to 10 hours per week in administrative time.
According to Lupa, the veterinary industry faces mounting pressure from increasing pet ownership – which grew 36% during COVID, an issue exacerbated by a growing shortage of UK-based Vets. Current software solutions are outdated and inefficient, with only 11% of UK vets satisfied with their PMS. Most vets spend 10-20 hours per week on administrative tasks that could be automated.
Lupa is working to reimagine practice management software (PMS) for veterinary clinics with an intuitive, AI-powered Veterinary OS that automates administrative tasks. The key pillars of the platform are:
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AI Co-Pilot: An intelligent assistant, in the shape of Jerry the animated mouse, provides diagnostic suggestions, operational insights, and automated client communications, freeing up valuable time for veterinarians.
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Lupa Notes: An AI-powered scribe that automates clinical documentation, reportedly saving hours weekly while ensuring compliance. Offered as a standalone product, it serves as a bridge to adopting Lupa OS.
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Pet Parent Interfaces: User-friendly apps and portals that streamline booking, payment, and communication for enhanced pet owner engagement.
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Thanks to its platform – which also includes AI-enabled data migration, standardised templates, and both clinical and non-clinical automation – Lupa can save vets up to 10 hours per week on administrative tasks while providing clinical decision support.
Early trials have shown the platform is 20 times faster to learn than legacy systems.
The company has already onboarded multiple clinics and secured an exclusive partnership agreement with Vetsure, the UK’s largest vet buying group with over 1,200 member clinics. Within the first month of this agreement, 12 new clinics entered final negotiation stages with Lupa.
Sam Endacott, Partner at Firstminute Capital, said: “Lupa’s vision of unifying veterinary workflows into a single, powerful platform addresses a critical industry need. With pet ownership at record highs and a growing vet shortage, the timing couldn’t be better for a modern, AI-native solution. We’re thrilled to be backing this exceptional team on their journey to transform veterinary care.”
With its mobile application, Lupa plans to help vets monetise pet owners in ways that they never managed to in the past, helping them tap into the €310 billion global pet spend market outside of core veterinary services and products.
One user of Lupa is a Head Vet based in Ipswich, they comment that: “This is an incredible tool. I save hours of work a week, never overrun and for the first time I am able to finish work at 5PM.”