Based in Helsinki, HappySignals, a Human-Centric IT Experience Management company founded in 2014 secures a €12 million round led by Mandatum Asset Management and with participation from existing investors Nauta and Vendep Capital. The investment will fuel sales, marketing, and product development for global expansion in the growing IT Experience Management (ITXM) market.
HappySignals is helping organizations transform their IT and Services to become more human-centric by leveraging employee experience data and AI. This allows them to make informed decisions and focus on what truly matters. By prioritizing employee happiness and productivity, organizations save money and drive increased business value. Companies like PepsiCo, Fujitsu, and Reckitt transform their IT to a value creator by focusing on delivering services that enhance business operations and employee experiences.
Sami Kallio, CEO and co-founder of HappySignals, said: “IT organization’s primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” Continuing with: “In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT—People, Process, and Tech—should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions.”
Rami Salonen, Investment Manager, Mandatum Asset Management said: “We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management and other owners to accelerate the growth of the company’s already significant international operations.”
