Yoummday, the all-in-one solution for customer experience has just picked up €30 million to bring the new way of working into the world of customer services. Armira Growth and Project A Ventures lead the investment which raises yoummday’s company valuation to €250 million as the company seeks to expand to more markets
The world of work has undergone a massive change. Fuelled by the pandemic and changing societal attitudes towards working life, we are undergoing a massive shift in how employers and employees want to work. The vast majority of us, across Europe and beyond, now work either in a hybrid or fully remote format with flexi-time as standard.
One sector that is still catching up to the trend of moving from the office to the home is customer service. Traditionally, contact centres work on the same principle – brick and mortar cubicle offices and fixed working hours. It’s a situation that we see as a thing of the past – associated with inflexibility, lack of motivation and low pay for employees. At the same time requirements for customer service agents are increasing while manpower shortages and cost reductions put pressure on the industry.
Founded in 2016, Munich-based Yoummday takes a completely different approach. Using a comprehensive technology platform, yoummday configures and controls a [email protected] operating system which gives customers access to more than 35.000 registered multilingual talents from over 65 countries worldwide. The platform automatically matches talents with customers when they fulfil the requirements profile for their project. Thus agents remain flexible and receive better payment whereas companies have access to the talent they need and manage all operating processes via yoummday’s technology.
Dr. Klaus Harisch, CEO and founder of yoummday explained: “yoummday talents work independently and conveniently from home, set their own hours and are given the chance to receive clearly above-average pay. With our new work approach, we can ensure that companies always receive scalable customer service, which is at the same time fair for all parties.”
Yoummday is committed to fair and reliable remuneration for its independent talents, freeing its customers on the other hand of inflexibility and high costs. Yoummday clients range from large DAX companies to established e-commerce players and young startups. In their virtual contacts centres, the platform connects talents with clients, takes care of quality assurance, the onboarding of new talents and provides additional training features
The growth funding round is going to be used to scale the company’s technology and expand the business internationally by acquiring traditional call centres in Europe and integrating them in the yoummday [email protected] OS platform. To that end, the startup has recently hired experienced portfolio and growth manager Claas van Delden to drive international expansion and M&A activities.
Dr. Florian Heinemann, General Partner at Project A, said: “We believe yoummday has cracked the biggest problem in customer service as traditional contact centres have outlived themselves. yoummday, with its platform-based new work model, has the potential to tap into any market and scale customer service for companies, small or large, at any given time.”