You’ve heard of telemedicine, but have you heard of tele-home maintenance? Today Luko, a fast-growing home neoinsurance has launched an innovative video consultation service of a new kind called “Doctor House”, to protect and support policyholders in home maintenance.
Lockdown has popularized video consultation services among Europeans: no less than 4.5 million consultations were carried out on medical consultation platforms (such as Doctolib) alone between March and August 2020, according to Luko. This service is now considered a must have for all health insurers, and indeed across more and more sectors. To best meet its users’ needs, Luko is applying this recipe that combines the best of human and digital advice/counseling with the protection of homes by launching “Doctor House”.
Since its launch in 2018, Luko’s ambition has been to profoundly transform insurance by placing prevention at its core. The startup has quickly found its audience and has grown exponentially over the past 2 years, reaching the 100,000 customer mark by December. The startup also recently refreshed their visual identity to reflect their recent achievements, and was recognized by the BCorp certification in July 2019.
Now, Luko’s “Doctor House” service offers 3 types of services, including a complete check up of the home, a diagnosis to prepare for home repairs, and an independent estimate for a development project (e.g. renovation project of a bathroom or kitchen, installation of a veranda, etc.). Following the appointment, Luko’s expert sends a detailed report of the exchange to the policyholder, with advice and tutorials to go further in the maintenance or renovation of the home.
“During lockdown, we conducted all our expertises remotely, via video calls. Several times, we even repaired claims remotely, detailing the actions to our insured. During the same period, we also witnessed the booming adoption of medical video consultation. At the request of our users we decided to deploy this service in favour of home protection and claims prevention“, explained Raphaël Vullierme, CEO of Luko.