Revolutionizing customer contact through AI: Irish scaleup Webio to fuel its international growth with the EIT Digital Accelerator

Webio-EIT-Digital

Editor’s Note: This post has been created in collaboration and with financial support from EIT Digital. If you’re also interested in partnering with us, just reach out.

The Conversational Middleware company Webio joins the EIT Digital Accelerator – a program which provides tailor-made growth support for European tech scaleups.

Ireland-based Webio offers an AI driven customer engagement technology platform that enables customers to communicate with companies using popular messaging apps and voice interfaces like WhatsApp, SMS, Messenger, Apple Business Chat, Android RCS, Amazon Alexa and Google Home.

Ben McClure from the EIT Digital Accelerator stated: “EIT Digital is excited to be supporting Webio with its growth objectives. Webio’s ‘Conversational Middleware’ takes away enterprises’ pain of communicating with connected customers by automating customer service conversations and, uniquely, making payments and collections quick and easy in any digital messaging channel.”

Telephone, email and downloadable apps have fallen out of favour as consumers increasingly prefer to interact directly with companies via apps on their phone. This dramatic market shift creates a huge opportunity for Webio’s SaaS platform to enable thousands of enterprises around the world deliver and optimize customer engagement over digital channels.”

“The Webio team are excited to be working with the EIT Digital Accelerator team. Having proven success  in our home markets we are now set to scale up internationally. EIT Digital’s unique ecosystem will greatly assist in adding new customers  and expanding deeper into Europe,” said Cormac O’Neill, CEO and Co-Founder of Webio that was founded in 2016 and has offices in Dublin, Birmingham and San Francisco.

Webio uses the power of Artificial Intelligence and machine learning for a ‘blended approach’ that lets automated bots work alongside contact centre agents. The use of Webio’s platform leads to significant benefits: agent productivity improves by up to 42% and the positive conversation outcomes increase by 71%, while unwanted inbound calls decrease by up to 64% and operational costs reduce by over 70%.

Webio’s competitive advantages:

  • Automate millions of customer conversations with Webio AI chatbots to achieve improved customer engagement and operational efficiencies
  • Predict conversation outcomes to naturally guide conversations to their next best action and final business outcome
  • Seamlessly blending customer conversations between AI chatbots and live agents across the complete customer journey
  • Easily add unlimited skills to incorporate action driven capabilities into conversations e.g. payments, surveys, bookings
  • Unique and powerful bot building mapping and design functionality

Founded in 2016, Webio is a conversational middleware startup and empowers companies to engage in direct digital conversations with their customers across messengers such as Facebook Messenger, WhatsApp, Viber and SMS, and voice-first interfaces such as Alexa and Google Home.

Webio recently also beat global competition to secure a place on the Blackbox Connect Programme – the immersive accelerator programme in Silicon Valley, powered by Google for Entrepreneurs. In addition, Webio was 1 of 10 startups chosen for the ‘Google For Entrepreneurs Exchange – AI & Machine Learning’ programme at Impact Hub Zurich.

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