Customers today expect fast and reliable support 24/7, yet many customer service teams are strained by the volume of incoming requests. Helsinki-based GetJenny is an AI-based customer service platform that allows companies to automate conversations and tasks with chatbots, and is constantly learning through input provided by customer service representatives.
The startup has raised €2 million in seed funding to continue its expansion across the Nordics and the MENA region. The funding round was led by Dubai Angel Investors and May Nasrallah of deNovo Corporate Advisors, with participation from Exio, Business Finland, and existing investors.
GetJenny’s AI chatbot solution automates the bulk of repetitive and routine conversations so that customer service representatives can utilize their time efficiently and focus on other more complex tasks that require in-depth expertise, life experience, and a human touch. The service also improves customer satisfaction by significantly reducing queue times as it handles multiple conversations simultaneously.
Since launching in 2016, GetJenny has worked with over 40 clients including Nordic insurance provider If P&C Insurance and leading startup event Slush. The platform operates in 30 languages across the healthcare, insurance, banking, public sector, and internal support industries. Past investors include Techstars, Nestholma, and Avanto Ventures.
“I advise numerous regional and international companies on their corporate finance needs and have seen many companies struggle to maintain quality customer support as they rapidly grow and scale,” said May Nasrallah, Founder & CEO of deNovo Corporate Advisors. “I believe that GetJenny’s solution stands out in how it leverages its bespoke artificial intelligence-driven product to solve such challenges.”
“There is a fear surrounding AI that the technology is out to replace people, but we believe it’s about starting a revolution that makes life for humans more rewarding,” said Teemu Kinos, CEO of GetJenny. “This investment has provided us with a market entry opportunity where we can help customer support teams around the world fall back in love with their jobs and provide meaningful assistance to those in need.”