Berlin-based startup i2x, which provides automated real-time communications analysis and training, has raised a €10 million Series A funding round. UVC Partners and btov Partners led the investment, with participation from MS&AD Ventures and Asgard, along with existing investors including HV Holtzbrinck Ventures.
i2x’s proprietary speech recognition technology in German and English allows users to analyse complex conversations in real-time with the use of AI. i2x automatically generates training units that help call center agents and sales representatives improve their conversion rate, increase customer satisfaction, and shorten the training period. After only one year on the market, i2x has experienced enormous growth, with major clients including companies such as Vodafone, Siemens and the e-health startup MediDate.
“Through close contacts in the research and tech industry sectors, we are pleased to be able to provide i2x with the best possible strategic support for its further development,“ said Dr. Ingo Potthof, Managing Partner at UVC Partners.
“With i2x, we are supporting a future-oriented company that is revolutionizing the tele-sales and customer service industry with its real-time technology,” said Dr. Jochen Gutbrod, Managing Partner at btov Partners. “The software makes it possible to combine the strengths of people with the advantages of modern technology and thus makes an important contribution to shaping the working world of tomorrow. btov Partners is pleased to accompany i2x on its way.”
By the way: If you’re interested to join a fast-growing startup like i2X, make sure to check out the EU-Startups Job Board.
