French startup Happytal raises €20 million to improve patients’ experiences in hospitals

happytal

Hospitalization can be a very painful, long, and difficult experience. The French startup Happytal aims to improves the experience of patients in healthcare facilities by making it easy for them to order products and services. Through its platform and catalog, patients can order massages, be delivered newspapers or chocolate loaves, have their hair done, or even have their children looked after during their hospitalization.

The startup has just raised €20 million in a round led by Axa Venture Partners with participation from existing investors Partech and Compagnie d’Anjou, as well as a new investor, Alliance Entreprendre. Bpifrance also loaned the company €3 million. 

Founded in 2013 by Irwin Lan, Pierre Lassarat and Romain Revellat, Happytal accompanies patients throughout their care journey, from pre-admission to their return home. The startup currently operates in over 70 locations in France and Belgium, and its solution is used by more than 25,000 patients, relatives and hospital staff each month.

Happytal is not only for patients, but also offers health facilities a platform to help digitise and facilitate the care of patients, optimise the management of administrative tasks, and allow staff to focus on patients’ needs. The startup also provides institutions with counseling and a team specialised in hospitality.

The company will use the new funding to accelerate its expansion in healthcare facilities in France and Europe. In addition to Belgium, where its service is already available in two locations, the company plans to launch in Germany in the coming months before heading to Switzerland and the United Kingdom. The company also intends to hire 200 additional employees in 2019.

Pierre Lassarat, co-founder and CEO of the company, said: “We are only at the beginning of the story. There are 3,000 health facilities (hospitals and clinics) and 8,000 nursing homes in France, so the market is still very big.”

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