Helsinki-based Lumoa raises €650K to take AI-powered customer experience analytics to new markets

Lumoa

The Helsinki-based SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has just secured €650K in funding. The investment round was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Founded in 2016, Lumoa offers a simple and intuitive service for analyzing large amounts of customer feedback. Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience. Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages. 

Aleksi Partanen, partner at Icebreaker.vc, stated: “Lumoa brings together multiple customer feedback sources and combines them utilizing NLP (natural language processing) and AI to give the best and most comprehensive direct guidance to the business users on how to improve single points of customer journey. This is a very exciting combination of technologies in a growing market. The global customer journey analytics market size will reach $12.22 billion by 2022 growing from $4.76 billion in 2017 at a compound annual growth rate of 20.8%.”

Johanna Sinkkonen, Lumoa’s co-founder and CEO, commented: We founded Lumoa to help companies to create better customer experiences. Currently Lumoa is growing 20% every month. I am extremely happy about the next growth stage we are now entering.”