|Date Posted||Oct 23, 2013|
TECHEAD is searching for an individual to join our Manager Of Training & Standards to Join our team. As part of our Manager Of Training & Standards your tasks will include but may not be limited to:
•Establishing an internal alliance with various brand leadership teams
•Oversee the development and performance of Trainers and back up Trainer. Travel as needed to observe or facilitate training
•Survey Customer service Representatives, Team Leads and Supervisors on the quality of training delivery and content
•Research the customer service efforts of other similar competitors in brand target market.
•Complete weekly coaching audits
•Review daily training and academy end of day reports and take action as needed.
•Identify and prepare employees that may be selected to assist with training
•Manage projects and the training assessment process.
•Create training reports, logs, and internal communications.
•Work on other assignments or special projects in order to meet business needs.
•Comply with need to work overtime in order to complete tasks
The ideal candidate to join our Manager Of Training & Standards team will have:
•Fluent in English and a at least one other Language (German, French, or Spanish)
•Advanced facilitation skills (VILT and ILT).
•Highly skilled in PPT, WORD and EXCEL
•Self-directed working skills and systems of organization including Outlook.
•Preferred experience working in a call center environment and customer service.
•Effective time management and prioritization skills.
•Advanced verbal and written communications that includes use of proper business terms and ability to work with ESOL learners
•Patient, respectful and can work with diverse personalities and nationalities. Succeed within fast paced environment.
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