Customer Service Agent / Part-Time & Full-Time (m/f) for a New FinTech Venture

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Company Name HitFox Group
Location Berlin, Germany
Date Posted Jun 12, 2014
Category Startup-Jobs
Job Type Full-Time


HitFox is a fast growing and profitable company builder committed to grow scalable technology companies in the fields of Big Data, Advertising & Game Distribution. New ventures receive initial funding of up to 2 Million Euros and profit from strong synergies within the group and strong relations for further growth funding. HitFox puts a strong focus on professional and personal growth opportunities and continuously attracts the best tech, data and business talents from all over the world. The company is located in Berlin, San Francisco and Seoul, and was founded by serial entrepreneurs Jan Beckers, Hanno Fichtner and Tim Koschella in 2011.

Your Role:

You will be the face to our clients, representing our business on a personal level to our customers
You will help our clients with various requests related to our Retail Finance products
You will be working for an enthusiastic, dynamic and international team and take over a high level of responsibility right from the beginning
You will be in touch with our clients via various communication channels
You will work with external customer service centers to provide 360 degree coverage for our clients

Our Requirements:

Strong interest and experience in customer care
Ideally you have a Bachelor in HR, Business Administration or Social Sciences
True team player and an outgoing personality with confidence in interacting with all sorts of customers
Our applicants are usually in the top 10-20% of their academic or professional peer group
Fluency in German (very important) and a very good command of English, ideally fluency in further European languages
Fast, accurate typing skills and high level of comfort in using live communication tools (i.e. live-chat, phone, skype etc.)
Experience in working for (Direct) Banks, Financial Services companies or FinTech Start-Ups is a plus
Pro-active, ambitious and result oriented working style
Ability to work and communicate in a fast paced international environment

What do we offer?

You get an opportunity to be responsible for, and manage your own projects
You work directly with decision makers and have an impact in the organization
You experience an excellent learning culture
You are part of a fun, international team of outstanding talents
You get access to a well-established network in Berlin’s start-up scene
You have the opportunity to attend German classes and numerous events
You enjoy a competitive remuneration package and much more
You work in the start-up center of Berlin-Mitte, the European Silicon Valley
Interested? -­ Submit your CV along with relevant university and working documents online under: