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|Company Name||SELLBYTEL Group|
|Date Posted||Nov 12, 2012|
Is sport and outdoor activities a big part of your life? Do you like to share your sport knowledge with others? Are you longing for the winter season to take the dust out of your skis/boards and conquer the slopes? Do you take control over the remote when tennis is on TV? Does the weekend seem too far away to meet with your friends and go hiking or climbing? If that is so, read carefully because this job is meant for you.
SELLBYTEL Group is glad to announce the opening of a new collaboration with Amer Sports (Arc’Teryx, Salomon, Wilson...) and we are now calling all sports lovers and customer service professionals for this brand new and exciting project.
We are looking for friendly and out going individuals, service minded and eager to support other people. Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.
Contact Management: 80%
-Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
-Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.
-Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
-Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc’teryx
Knowledge Management: 20%
-Excellent product knowledge for one of the represented brands within Amer Sports.
-Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
- Create and develop online trainings and document for training and team support purposes.
- Participate in product workshops which could involve product testing.
- Support advisors on floor in order to solve complex issues.
-Enrich and localize the knowledge database from new incoming contacts
-Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
Native level of one or more of German and French
Fluent English in all cases
-Active listening skills
-Outgoing and open minded
To support your application, please, explain us briefly your experience with sports (sports you may have practiced, actively follow, enjoy practicing).
From the following, which would be the sport you know more about:
-Winter Sports (Alpine ski, Nordic ski, Mountaineering…)
-Trail Running and Outdoor sports
From the above chosen sport, which are the brands you associate with this sport? (Clothing, materials, accessories)
Explain us your experience with the brands you are (or have been) using. (Why do you use this particular brand, what makes it different from others, why do they improve your performance).
IF YOU ARE INTERESTED, PLEASE CONTACT: START.BRAND+ your native language