Operations manager (customer success)

You are enthusiastic about finance and technology and are customer service-oriented? bit4coin is a self-funded and profitable Blockchain/FinTech startup founded in 2013 by consultants from BCG/PwC and a senior developer.

bit4coin offers solutions for customers and businesses to buy and sell the cryptocurrency bitcoin. Join us now as Operations Manager to better serve our customers!

Responsibilities

• Process daily orders and incoming transactions.
• Handle customer support requests via email.
• Identify and detect suspicious and fraudulent transactions.
• Constantly improve processes and suggest topics for automation.

Who we’re looking for

• 1+ years experience in customer success, customer service, or operations.
• German language skills (Dutch is a plus; French, Spanish or Italian nice to have).
• Ability to communicate well with customers in writing.
• A team player.
• “Can-do-attitude” -- you roll up sleeves and lead by example.

We offer

• An attractive remuneration package at a fast-growing, self-funded, and profitable startup.
• A fun and international work environment with a team from all over Europe.
• The opportunity to work independently, occasionally remotely, and full or part time.
• The chance to learn first-hand about blockchain and innovative financial services.