Customer Success Specialist

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    Geoblink, S.L. Published: July 18, 2017
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    Description

    Location: Madrid
    Position: Full-time

    About Geoblink

    Geoblink is a VC-backed tech startup that revolutionizes the way businesses think about – and act upon – location intelligence. We’re on a path towards hyper growth. We’re looking for world-class talent to fuel our ambitious international expansion plans. Someone who can help us “figure things out” and do them at the same time. We can offer a unique opportunity to be part of an amazing team. We’re a smart, fun, and hard-working bunch, and we’re super proud to have attracted top-notch talent from places like McKinsey, Chicago Booth, Harvard, MIT, CERN, EA Games, and so on.

    JOB DESCRIPTION

    We are looking for a dynamic, charming and results-oriented person with passion about customer success who will perform a key role in our Sales and Product team. Your goal is to develop customer relationships, to promote retention and loyalty and to ensure customers are using Geoblink in the most effective and efficient way possible! You will work hand by hand with Geoblink clients, doing onboardings, trainings, support, customer retention, renewals, and all necessary performances to ensure the satisfaction of our customers. You will look for new ways to drive customer interaction, build and enhance relationships with customers, and improve internal operations.

    If you think you are capable of making our clients love Geoblink app as much as they cannot stop using it and you have the grit to accept this challenge, let us know the best version of yourself!

    RESPONSIBILITIES:

    •  Accompanies clients from onboardings, to renewals, ensuring customer success all along the way
    • Ensure that customers fully leverage the potential of Geoblink’ solution
    • Collaborate with sales team to seek new business opportunities and ensure client’s growth and cross/upsells
    • Drive an excellent onboarding process to our customers and always look for new ways of improving it
    • Work hand to hand with our tech team to manage each customer feedback, doubt or problem within the app, ensuring a correct usage of the same
    • Analyse customer usage metrics and act accordingly, building rapport with them to enhance the relationship
    • Maintain the relevancy of issues until resolved and set customer expectations accordingly

    PROFILE:

    • 1 to 4 years of experience in Sales team or in a similar role building clients relationships
    • You are focused on great customer experience, continuous refinement, and creativity
    • You believe that customer success starts with Sales and continues across the company
    • You are a strategic thinker with exceptional analytical and quantitative problem-solving skills
    • Both empathy and persuasion are your last names
    • You have concise written, verbal, and interpersonal skills
    • You have strong communication and negotiation skills
    • Results-oriented and have a work hard/play hard mentality
    • You know about the importance of being a team player
    • Ability to work collaboratively in a team environment
    • Fluent English speaker (additional languages would be a plus)

    WHY GEOBLINK?

    • Work in “One of the 50 most promising startups in the world” By Bloomberg
    •  Flexible work hours in a focused but casual environment
    •  Learning from and working with talented people
    •  Great team atmosphere
    •  Vibrant, fun, and international environment
    •  Many perks, like table football or team events

    If you feel identified with this kind of working and you are willing to face the challenges we propose, THIS IS YOUR TEAM! We’re looking forward to meeting you!

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