Customer Success Manager

24sessions is a fast-growing company. In fact, we’re one of the 10 best B2B startups in Europe according to Google, McKinsey & Rocket Internet. We’ve got here by focusing radically on our customers.

To help us support and service our enterprise users we are looking for a Customer Success Manager. This is a crucial role in our organization as you’ll be responsible to “build more value faster for our users and therefore 24sessions”.

The Customer Success Manager

• Is responsible for onboarding, training, supporting and growing our enterprise users.
• Actively seeks user feedback to brief our dev team about new product features.
• Trains users to successfully implement and use 24sessions (via manuals, webinars, video-chat).
• Is in continuous dialogue with customers to identify new opportunities and stakeholders.
• Ensures that all customers are fully engaged and getting the value that they expect.

What we’re looking for

• >3 days/week in Amsterdam
• Dutch speaker
• Positive thinker
• Excellent presentation skills
• Well-organized and structured
• Continuous drive to improve
• Creative thinker that delivers results
• Believer in our vision & product

What we can offer

• >3 days/week in Amsterdam
• Key role in a fast-growing SAAS startup
• Fair salary + great bonuses
• Lots of growth potential
• Passionate, supportive & fun team
• Fresh lunch & the best coffee
• It's ok to fail, as long as you learn