Client Support Manager France

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    Tiller Systems Published: May 23, 2018
    Location
    Paris, France
    Job Type

    Description

    The Company

    Forget everything you know about the standard cash register and join the revolution. Tiller is a SaaS Point-of-Sale for merchants. We offer an iPad cash register with a cloud based back-office where managers can access, remotely and in real-time, data analysis tools that will help them steer their business. Welcome to the new Smart POS!

    Why join Tiller?

    Established in Paris and rapidly growing throughout France, Tiller is now sailing international waters, seeking new adventures. With a dynamic, energetic and talented team, Tiller is focused on growth and on becoming the market leader in iPad POS solutions. With over 2.000 satisfied customers in more than 18 countries, Tiller is ready to take the next big step, so jump aboard!

     

    Your missions

    Integrated into a young team of more than 100 people, you will make sure that all of our customers are as happy as possible by being their first point of contact for any questions and recommendations.

    Problem-solver, you drive the management of our customers’ problems within the Customer Success team.

    You follow the evolution of our customers by recommending them best practices and strategic consultancy.

    As Customer Services Manager, your missions will be the following:

    • Guarantee the management and prioritisation of the customer demands and solve them
    • Offer an unwavering quality to our customers
    • Manage requests more and more diversified
    • Insure an adapted communication and accompany the internal teams in case of major incidents
    • Participate in the implementation of tools to fluidify the returns (calls, emails, SMS etc).
    • Imagine our Customer Support department in the future

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