Munich-based startup e-bot7 secures seed funding to improve customer service with its chatbot solution

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The artificial intelligence startup e-bot7 has just secured a high six-digit amount of seed funding from main incubator, as lead investor, and from other investors such as Wayra and some business angels.

The Munich-based startup was founded in 2016. With the new investment round, e-bot7 is expanding its team on the technology and sales side to improve the chatbot solution and to support more companies on the integration of artificial intelligence into their customer service. In addition, ChatbotNewsDaily, the largest chatbot network in Europe, and Chatbot Consulting are expanded to support more customers in chatbots and artificial intelligence.

Julian Bürklein, the investment manager at main incubator stated: “For e-bot7, we see a wide range of applications in different banking segments, especially for customer support. The team completely convinced us: with startup experience, heterogeneous know-how and their innovative approach.”

The English and German-language NLP algorithm, the KI hybrid solution as well as low implementation effort makes e-bot7 one of the most innovative chatbot startups in Germany, Austria, and Switzerland. e-bot7 develops and integrates artificial intelligence and deep learning into existing CRM customer service systems. Their solution analyzes incoming messages, forwards them to the right department, and supports customer service agents with automated answers. This reduces average handling time by up to 50%. Repetitive and recurring questions are automated.

Large European Telecommunication providers are already using e-bot7‘s technology as part of the external customer interaction. The AI-based algorithms are continuously optimized. Already, a large part of the customer requests are processed automatically by the chatbot which helps to ease customer service and allows employees to focus on more complex tasks.