iAdvize, a real-time online customer service solution, combined with a smart behavioural targeting engine, has just announced its launch in the Nordics. By adding that human touch to the online visitor’s experience, this tool increases conversion rates and optimises customer satisfaction and loyalty.
iAdvize, created in 2010 by Julien Hervouët and Jonathan Guerin in Nantes, has achieved an average annual growth of more than 200% and employs more than 80 people. It works with more than 1,000 companies throughout Europe in the e-commerce, travel, retail, insurance and banking sectors, being specialised in real-time online customer service.
“Adding a human touch to online customer service and creating tangible value for businesses“ is iAdvize’s mission statement. To achieve this, the solution offers four communication channels: Click to Chat (Live-Chat), Click to Call (web Callback), Click to Video (video chat) and most recently, Click to Community (on-site Community Chat). With iAdvize’s smart targeting engine, clients can engage with online visitors who will most benefit from real-time support, via the most relevant channel. Visitors are connected with agents who have the required language skills and product knowledge. Constantly aiming to optimise the impact of real-time engagement, iAdvize has developed more than 150 key performance indicators within in its solution.
Since iAdvize is already a leader in southern Europe, the French company launched in the Nordics today. Nordic countries were among the first to innovate in customer service with the use of live chat. Still, these tools are rarely integrated within a synchronised multichannel approach. iAdvize believes there is a great opportunity in the Nordics to work with major e-commerce businesses that require a premium level of multichannel online engagement.
If you’d like to get in contact with their team, they’ll be in Scandinavia in March at the following events: 11 March for 600 minutes Contact Center Sweden; 12 March for D-Congress in Gothenburg; and, 24 – 25 March in Stockholm for the E-Commerce Stockholm Kistamassan.
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